Privacy Policy

Effective Date: 21-09-2025
Last Updated: 01-10-2025

VitalLink Inc (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our diabetes tracking application and related healthcare services, including glucometer data tracking, doctor consultations, e-pharmacy, lab diagnostics, and wellness features.

1. Information We Collect

We may collect the following types of information:

  1. Personal Information

    • Name, age, gender, contact details, address.

    • Account login credentials.

  2. Health Information

    • Blood sugar readings collected manually or via glucometer integration.

    • Medical history, prescriptions, lab results, diagnostic reports.

    • Consultation details with doctors and healthcare professionals.

  3. Transaction Information

    • Orders made through our e-pharmacy and lab services.

    • Payment details (processed securely through third-party payment gateways).

  4. Technical Information

    • Device information, IP address, browser type, and usage analytics.

    • Cookies and similar technologies to improve user experience.

2. How We Use Your Information

We use your information to:

  • Provide personalized diabetes tracking and health monitoring.

  • Enable online consultations with doctors.

  • Process orders for medicines, diagnostics, and other services.

  • Improve user experience, app functionality, and customer support.

  • Send preventive health reminders, offers, and service updates.

  • Ensure compliance with medical, legal, and regulatory requirements.

3. Sharing of Information

We do not sell your data. Information may be shared only in the following cases:

  • Doctors & Healthcare Professionals: To provide consultation and medical advice.

  • Pharmacy & Lab Partners: For fulfilling medicine orders and diagnostic tests.

  • Payment Gateways: For secure transaction processing.

  • Regulatory Authorities: When required by law.

  • Technology & Service Providers: For hosting, analytics, and support services.

4. Data Security

  • We use AES-256 encryption, secure authentication, and firewalls to protect your data.

  • Access to sensitive health data is restricted to authorized personnel only.

  • Regular audits and compliance with healthcare privacy standards (HIPAA/GDPR/DPDP, as applicable).

5. Data Retention

  • We retain personal and health data for as long as you maintain an account or as required by law.

  • You may request deletion of your data by contacting us (subject to regulatory obligations).

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and review your personal data.

  • Request correction or deletion of inaccurate data.

  • Withdraw consent for data processing.

  • Request a copy of your health records.

7. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children without parental consent.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 Email: [email protected]